Email Issues

What to do if PIN emails are not getting through?

Key Information:

  • PIN emails are sent from:
  • Emails are signed using DomainKeys Identified Mail (DKIM)
  • The signed email service is provide by Mailjet

The DKIM authentication check will satisfy many email filters that the PIN email is genuine. However, there are other factors outside our direct control which may cause aggressive spam filter settings to reject these emails.

  • If you have not done so, please check your spam or junk folder.
  • Check the server-level filter policy.

    The admin for your school email service will need to check this.

    The above email address (or the domain needs to be added to the "Safe Senders" or "Approved Senders" list.

    Methods for doing this are well documented but the exact method will depend upon the service provider you use and also the service level of your contract.

Please contact us if you have any .